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How to contact a seller

:::info Open it in ZonaCNC 👉 Go to contact a seller from a listing on ZonaCNC → :::

When a machine catches your interest, the next step is reaching out to the seller. ZonaCNC is not a shopping cart or online store — you submit an inquiry and the seller replies to you directly. Use this guide whenever you want to ask about availability, price, condition, or any other detail of a listing.

Steps​

  1. Open the product listing for the machine you are interested in.
  2. Find the "ENVIAR SOLICITUD" (Send Inquiry) form — it is usually displayed alongside the listing details.
  3. Review the pre-filled message: it already references the listing. Edit it to add your specific question.
  4. Fill in your details: name, email, and phone number so the seller can get back to you.
  5. Click the send button. Your inquiry reaches the seller through ZonaCNC's internal messaging system.
  6. Keep an eye on your email and your message inbox — the seller will reply through there.

ENVIAR SOLICITUD contact form on the product listing

:::tip Tip The more specific your message, the faster and more useful the response. Mention the exact model and state clearly what you need: availability confirmation, delivery lead times, or a firm price. :::

Tips​

  • Be specific. Mention the model or listing reference and state what you need to know: availability, final price, condition, year, hours of use, or the possibility of an on-site visit.
  • Double-check your email and phone number. If they are incorrect, the seller will have no way to reach you.
  • State your availability. If you prefer to be called at certain hours, mention it in your message.
  • One inquiry per machine. If you are interested in several machines, send a separate inquiry for each listing so every conversation stays organized.

Common mistakes​

  • Leaving the pre-filled message as-is. It works, but a specific question gets far better answers.
  • Forgetting your phone number. Many sellers prefer to finalize details by phone; without it you lose that option.
  • Expecting an immediate reply. Sellers respond during business hours — give them a reasonable window.