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How to contact the ZonaCNC team

:::info Open it in ZonaCNC 👉 Go to Contact on ZonaCNC → :::

Have a question the guides don't answer, a problem with your account, or something that isn't working as expected? The ZonaCNC team is here to help. This page explains how to reach us and, more importantly, what information to include so you get a response as quickly as possible.

Keep in mind: ZonaCNC is a marketplace that connects buyers and sellers of industrial machinery. If your question is about a specific machine (price, availability, specifications), the best approach is to write directly to the seller of the listing. The support team handles questions about how the platform works: accounts, access, listing publication, plans, or technical issues.

Steps​

  1. Find the "Contact us" ("Contacte con nosotros") link on the portal, usually available in the footer or the help section.
  2. Open it: a contact form or a support email address will be displayed.
  3. Enter your name and a valid email address where we can reply to you.
  4. Select or describe the reason for your enquiry (general question, technical issue, problem with a listing, billing, etc.).
  5. Explain your situation in as much detail as possible (see tips below).
  6. If the issue involves a listing, copy and paste the listing's URL.
  7. Submit the message and wait for our reply at the email address you provided.

What to include in your message​

The more information you provide, the faster we can help. Try to include:

  • A clear description of what you were trying to do and what happened instead.
  • The affected listing, by pasting its full URL, if the question is about a specific machine.
  • Screenshots of the error or the screen where the problem occurs.
  • The email address you use to log in to your account, if the question relates to access.
  • Browser and device (for example, Chrome on desktop or Safari on mobile), if you think it is relevant.

:::tip Tip Before writing to us, check the frequently asked questions. Many common questions about searching, contacting sellers, or publishing listings are answered there in seconds. :::

:::warning Important For your security, never share passwords or banking details in the contact message. The ZonaCNC team will never ask for your password. :::

Common mistakes​

  • Messages that are too vague ("it's not working") without explaining which screen, which action, or what error appeared. This forces us to ask for more information and delays the resolution.
  • Forgetting the listing URL when the problem is about a specific machine.
  • Providing an email address with typos, so the reply never arrives.
  • Using the support form to negotiate with a seller: for that, contact the person who published the listing directly.